MHA, PMP, LSSGB · Healthcare & Public Health
Partnering with health systems and public health organizations to optimize workflows and improve operational performance across multi-site environments.
Currently
Available for new engagements
Hospitals & Health Systems
Multi-site operations
Public Health Organizations
Equity-centered programs
Healthcare Startups
Scale & implementation
Government & Public Sector
Transformation & SOPs
Impact at a glance
Dominique Ngbo, MHA, PMP, LSSGB
Healthcare operations professional supporting operational improvement, EMR implementation, and cross-functional coordination across healthcare and public health environments.
Focused on stronger systems, sharper operations, and more equitable outcomes.
Consulting engagements and operational leadership focused on process improvement, implementation, and sustainable transformation.
Engagement approach
01
Assess
Workflow analysis, stakeholder interviews, and root-cause diagnostics to surface the operational realities behind the metrics.
02
Design
Process redesign, SOPs, and KPI frameworks built with — not for — the frontline and leadership teams who will own them.
03
Implement
Phased rollout, training, and structured change management that brings clinical and operational staff along, not behind.
04
Sustain
Adoption reinforcement, performance monitoring, and a clean handoff so improvements continue long after the engagement.
Lean Six Sigma–driven redesign of clinical and operational workflows. End-to-end process mapping, bottleneck analysis, and waste elimination that improves efficiency by up to 20%.
Translation of complex operational processes into clear SOPs and training guides — improving onboarding efficiency and reducing training inconsistencies across teams.
PMP-grade project leadership for cross-functional implementations — including EMR rollouts, multi-site clinical deployments, and public health system transformations.
Structured change management that brings clinical, operational, and frontline staff along — staff training, coaching, and reinforcement of standardized workflows.
Analyzed operational data to identify performance gaps and compiled findings into executive-level reports that strengthened decision-making and operational visibility.
Operational support for public health programs serving underserved populations — equity-centered workflows, partnership coordination, and community impact reporting.
A consulting toolkit built for measurable, executive-ready results.
Technical Tools
A selection of process improvement, implementation, and operational engagements across health systems and public health organizations.
Challenge
Public health clinics needed a unified EMR system to replace fragmented documentation and improve care coordination across multiple sites.
Action
Partnered with IT to implement and deploy MyInsight, the department-wide public health EMR, gathering requirements and supporting workflow review, testing, staff training, go-live, and adoption.
Impact
Supported successful EMR deployment across five clinic sites, improved documentation consistency, and strengthened clinical-technology alignment.
Challenge
Operational workflows required improved coordination and greater process consistency across teams.
Action
Led workflow improvement efforts focused on strengthening operational organization, streamlining communication processes, and improving cross-functional collaboration.
Impact
Enhanced workflow efficiency, improved coordination across teams, and supported more streamlined operational processes.
Challenge
Operational teams required stronger visibility into performance metrics and reporting processes to support organizational initiatives.
Action
Managed KPI tracking and operational reporting efforts to support performance monitoring, operational insights, and data-informed decision-making.
Impact
Strengthened reporting visibility, improved operational tracking processes, and supported more informed organizational planning efforts.
Challenge
Complex operational initiatives required alignment across multiple stakeholders, departments, and implementation activities.
Action
Coordinated cross-functional operational initiatives by managing communication workflows, tracking project priorities, and supporting implementation alignment efforts.
Impact
Improved stakeholder coordination, increased operational organization, and supported more efficient project execution across teams.
Leading cross-functional operational initiatives
Streamlining workflows and improving efficiency
Supporting successful implementation projects
Building collaborative relationships across teams
Driving process improvement and operational excellence
Managing complex projects with organization and clarity
Bringing a systems-thinking approach to healthcare operations
06 · Contact
Available for consulting engagements, fractional operations leadership, and implementation partnerships with healthcare and public health organizations.